At RegaloCubano, we stand by the Quality of our Products and the Pride they represent. That’s why we’ve created Our Cuban Care Guarantee - a promise to ensure your satisfaction while respecting the care and craftsmanship behind every item.

Because all our items are custom made to order with love and attention, we can only accept returns if the product is damaged, defective or if the wrong item is sent. If something isn’t right, we’ll make it right:

Damaged, Defective or Wrong Items: You can keep the item, and we’ll happily issue a refund, or send you a replacement at no extra cost to you.

Non-Damaged Items: Since every item is custom made just for you, we cannot accept returns or refunds for non-defective products.

We thank you for choosing RegaloCubano and allowing us to share a piece of Cuban pride with you and your family. Your Satisfaction is our Priority, and we’re here to make sure your experience is nothing short of exceptional!